Refund Policy
Last updated 14 November 2026
This page sets out how refunds work for the Gatedleads Pro plan. It is the same policy as section 6 of our Terms of Service, written out on its own so it is easy to find. The Free plan costs nothing, so there is nothing to refund on it.
Your first 30 days
If you are not satisfied with Pro, email hello@gatedleads.com within 30 days of your first Pro payment and we will refund that payment in full. No reason or conditions are required within that window.
The 30 days run from the date of your first Pro payment, not from a later renewal.
After the first 30 days
Monthly payments after the first 30 days are non-refundable. You can cancel at any time to stop future charges. When you cancel, your account stays on Pro until the end of the month you have already paid for, then moves to the Free plan.
Part-month refunds and closed accounts
- If we end your account for a reason that is not your fault, we will refund the unused part of the month.
- If a change to the service materially reduces the Pro plan you are paying for, you may cancel and request a pro-rated refund for the unused part of the current month.
- If we close a paid account for a breach of our Terms of Service that you caused, no refund is due for the current period.
How to ask for a refund
Email hello@gatedleads.com, or request a refund from inside the app, on the Billing page.
Contact
Questions about refunds: hello@gatedleads.com.