Visa application documents checklist for immigration advisers
Checklist for immigration and visa consultants
For immigration advisers who want people planning a visa application on their list.
Swipe file
Wording for hard client conversations
How to use this swipe file
Share this with new staff or use it yourself before a difficult call. Clear wording protects the client and the adviser.
What is inside
When a client wants a guarantee
When a client asks how long it will takeGive the official guidance and then say that it varies.
When the case is outside your levelKnow your limit. Work only at the level you are registered for.
When a client asks about feesPut it in writing.
When the answer is a refusal
When the news is good
Three title ideas for your own version
Wording for hard client conversations
What to say when you cannot promise an outcome
Plain lines for difficult visa conversations
Where to promote it
Your team handbooklocal advisers groupssocial media postsyour welcome pack for staff
Why have wording ready for hard conversations?
What you say when the news is uncertain or bad shapes how a client remembers you. Honest lines help you stay calm and clear.
Make this swipe file your own
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