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Email scripts

Client emails for IT consultants

How to use this email pack

Use them in your own practice or offer them to other IT providers. Each one is written for a busy reader who is not technical.

What is inside

Welcome and access requestGetting started, and the access we need.
Planned maintenancePlanned maintenance on [date].
Incident update[System] problem, update at [time].
Incident resolved[System] working again.
Phishing warning to staffPlease watch out for this email.
Leaver access requestAccess for [name], leaving on [date].
Renewal reminder[Licence or service] renews on [date].
Quarterly review invitationQuarterly IT review.

Three title ideas for your own version

Client emails for IT consultants
IT incident email templates
How to tell staff about planned maintenance

Where to promote it

LinkedInIT and managed service provider communitiesReddit IT groupsIT newsletters

How should an IT consultant communicate during an incident?

Say what is affected, what people can do in the meantime and when the next update will come, then confirm in plain words once it is fixed.

Make this email pack your own

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