Tenancy start checklist
Checklist for letting agents and property managers
For letting agents and property managers who want landlords and new tenants on their list.
Guide
A plain guide to repairs and damp
How to use this guide
Put this on your website or send it after a repair report. It shows you have a calm method for the moments that matter.
What is inside
Why repairs decide whether tenants stayMost tenants judge an agent on two things: how quickly they are heard and whether they are told what happens next.
Log every reportWrite each report down the same way, with the date, the room, the problem, the tenant's words and a photograph.
Sort by urgencyAgree your own response targets with each landlord and write them down.
Damp and mouldDamp and mould can harm health, especially for children, older people and anyone with a breathing condition.
Working out the causeLook at the damp: Is it in one place, or across several rooms?
Working with contractorsUse contractors you know.
Talking to landlords about costLandlords accept bills more readily when they see the problem and the risk of leaving it.
Keep recordsA clear record protects everyone.
Three title ideas for your own version
A plain guide to repairs and damp
Handling repair reports in rented homes
How to deal with damp and mould in a let property
Where to promote it
Your websitelandlord newsletterslocal landlord groupsthe tenant welcome pack
Why give landlords a guide to repairs and damp?
Slow repairs and damp are common reasons for complaints. A practical guide shows you have a method and brings you landlords who want one.
Make this guide your own
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