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Guide

Freezing, pausing and leaving

How to use this guide

Link this from your joining page and your terms. A gym that explains how to leave looks confident in how it treats members.

What is inside

What a minimum term meansSome memberships run for a fixed period, often twelve months, and some roll on monthly.
Joining fees and what else you payAsk about the joining fee, any admin fee, and any extra for classes or the pool.
The notice periodMost gyms ask for notice, often a month, to cancel.
Freezing and pausingA freeze lets you stop paying for a set time without cancelling.
Injury, illness and changes in lifeGyms should have a fair way to deal with injury, illness or a move away.
If you are still billed after cancellingCheck your bank statement and your cancellation confirmation.
What to ask before you signTerm: How long is it, and does it roll on after the end?

Three title ideas for your own version

Freezing, pausing and leaving
How to cancel a gym membership
What to know about gym contracts

Where to promote it

Your joining pagethe pricing pageyour terms and conditions pagethe member welcome message

Why explain how to leave before people join?

Fear of being stuck is a common reason people do not join. A plain guide builds trust at the moment of choice.

Make this guide your own

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