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Cheat sheet

Difficult conversations for managers

How to use this cheat sheet

Share it with managers who put off awkward conversations. Early, informal conversations prevent many formal ones.

What is inside

Words managers will hearInformal conversation. A first talk to fix a problem before any formal process.
Starting the conversationSay why you are meeting. I would like to talk about the last two client deadlines.
Phrases that helpStarting
Things to avoidLabels. Lazy, difficult or negative describe a person, not a behaviour.
What to write downThe date, who was there and what was discussed.
After the conversationShare a short written note of what was agreed.

Three title ideas for your own version

Difficult conversations for managers
Talk about performance early and fairly
The manager's conversation cheat sheet

Where to promote it

LinkedInHR communitiesmanagement newsletterslocal business networks

How should a manager start a difficult conversation?

Say briefly why you are meeting, describe what happened and its effect, then ask for their view before agreeing what happens next.

Make this cheat sheet your own

The sample above is a real page. Press Use this template, sign up, and it appears in your account with this text and look, ready to edit. Change the words, add your own details and publish it.

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